Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
How long will it take for my order to ship?
As most of our products are made-to-order by hand, our standard lead time is 1 to 2 weeks before shipping. You will receive a tracking number as soon as your item is ready.
What is your return policy?
We accept returns on unused, non-customized items within 30 days of delivery. Please note that custom-stamped or personalized items are final sale and cannot be returned.
Do you offer a lifetime warranty?
Yes, we stand by our craftsmanship. KMM & Co. offers a lifetime guarantee on the stitching and hardware of all our leather bags and accessories.
What kind of leather do you use?
We exclusively use full-grain leather sourced from world-renowned tanneries like Horween. This high-quality leather develops a unique patina over time and is built to last a lifetime.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my leather bag?
We recommend using a high-quality leather conditioner every 6 to 12 months to keep the leather hydrated. Avoid prolonged exposure to direct sunlight or heavy rain.